on5t Privacy Policy

on5t ("we", "us", "our", or "the Platform") is a premier online casino and sports betting platform serving players across Pakistan, including major cities such as Karachi, Lahore, Islamabad, and Faisalabad. This Privacy Policy applies to all personal data collected and processed by on5t in connection with your use of the on5t website, mobile platform, and all associated services.

For the purposes of this Privacy Policy, on5t acts as the data controller — meaning we determine the purposes and means by which your personal data is collected and processed. Where we engage third-party service providers to process data on our behalf, those providers act as data processors under our instruction.

By registering for an on5t account, depositing funds, or otherwise using the on5t platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

on5t collects personal data from you in several ways — directly when you provide it to us, automatically when you use our platform, and occasionally from third parties such as payment processors and identity verification services. The categories of personal data we collect include:

Registration & Identity Data:

• Full legal name as it appears on your CNIC or passport
• Date of birth (used to verify the 21+ age requirement)
• Email address and mobile phone number
• Residential address (city, province, country)
• Username and encrypted password

Identity Verification (KYC) Data:

• Scanned or photographed copy of your CNIC, passport, or other government-issued ID
• Proof of address documents (utility bills, bank statements)
• Selfie or live photograph for biometric identity checks where required

Financial & Transaction Data:

• Deposit and withdrawal transaction records in PKR
• Payment method identifiers (JazzCash account, EasyPaisa number, bank account name — but never full card or account numbers)
• Transaction timestamps, amounts, and confirmation references

Platform Usage Data:

• Games played, bet amounts, wager history, and session durations
• Sports betting activity including cricket, PSL, and other markets
• Bonus redemptions and promotional participation history
• Responsible gaming tool usage (deposit limits set, cool-off periods activated)

Technical & Device Data:

• IP address and approximate geolocation
• Browser type, version, and operating system
• Device identifiers and screen resolution
• Cookie identifiers and session tokens

Communications Data:

• Content of emails and live chat messages sent to on5t support
• Complaint and dispute records
• Survey responses and feedback submissions

on5t uses your personal data for the following purposes, each of which is essential to delivering a safe, fair, and compliant gaming experience for Pakistani players:

• Account Creation & Management: To register your account, verify your identity, and maintain your profile on the on5t platform.
• Age Verification: To confirm that you meet the minimum age requirement of 21 years before permitting real-money play.
• Payment Processing: To facilitate deposits via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, and to process withdrawal requests to your verified payment method in PKR.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, and other prohibited conduct outlined in on5t's Terms and Conditions.
• Regulatory Compliance: To fulfil anti-money-laundering (AML), know-your-customer (KYC), and other legal obligations applicable to on5t's operations.
• Platform Personalisation: To tailor your experience on on5t, including recommended games, relevant promotions, and PSL-season cricket betting offers based on your activity.
• Customer Support: To respond to your enquiries, process complaints, and resolve disputes in a timely and professional manner.
• Responsible Gaming: To monitor gameplay patterns for indicators of problem gambling and, where appropriate, to intervene with responsible gaming tools or support resources.
• Marketing Communications: To send promotional offers, bonuses, and platform updates — but only where you have given explicit consent to receive such communications.
• Platform Improvement: To analyse aggregated usage data, identify technical issues, and continuously improve the on5t platform experience.

on5t processes your personal data on the following legal grounds, depending on the nature of the processing activity:

• Contractual Necessity: Processing required to perform the contract between you and on5t — including account registration, payment processing, and game delivery.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including AML obligations, KYC verification requirements, and age-verification rules.
• Legitimate Interests: Processing carried out to pursue on5t's legitimate business interests, including fraud detection, platform security, and improving our services — provided these interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your explicit consent, such as sending marketing communications or placing a cookie on your device beyond strictly necessary cookies. You may withdraw consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.

Where processing is based on consent, on5t maintains a clear record of when and how that consent was given and provides straightforward mechanisms for withdrawal.

on5t does not sell your personal data. We share personal data only in the following limited circumstances, and always subject to appropriate data protection safeguards:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank and their respective gateway providers require certain data to process your deposits and withdrawals in PKR.
• KYC & Identity Verification Providers: Third-party services used to verify your identity documents and confirm your age as part of on5t's compliance obligations.
• Game Studio Providers: Licensed third-party game studios whose software powers certain casino games on on5t may receive anonymised or pseudonymised session data to support game operation and RNG certification.
• Fraud Detection & Security Services: Specialist providers that assist on5t in identifying suspicious behaviour, account fraud, and potential AML risks.
• Regulatory & Law Enforcement Authorities: Where on5t is legally required to disclose information — for example, in response to a court order, regulatory investigation, or AML reporting obligation — we will comply with our legal duties.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of on5t's business, your personal data may be transferred to the acquiring entity, subject to the same level of data protection.

on5t uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns, and — where you have consented — deliver relevant promotions. The types of cookies used by on5t include:

• Strictly Necessary Cookies: Essential to the operation of the on5t platform — including session management, authentication tokens, and security cookies. These cannot be disabled without affecting core functionality.
• Performance & Analytics Cookies: Used to collect anonymised data about how members use on5t, which pages are visited most frequently, and where technical errors occur. This data helps us improve the platform experience for Pakistani players.
• Functional Cookies: Allow on5t to remember your preferences — such as language settings, preferred payment method, and responsible gaming limits — so you do not have to re-enter them each session.
• Marketing Cookies: Placed only with your explicit consent, these cookies allow on5t to deliver personalised promotional content and measure the effectiveness of marketing campaigns. You can withdraw consent for marketing cookies at any time.

You can manage your cookie preferences through your browser settings at any time. Disabling non-essential cookies will not prevent you from using the on5t platform, but may limit certain personalisation features.

on5t retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:

• Active Account Data: Retained for the duration of your membership on on5t, plus a minimum period following account closure as required by AML and gaming regulations.
• KYC & Identity Documents: Retained for a minimum of five (5) years from the date of account closure, in accordance with standard AML record-keeping requirements.
• Transaction & Financial Records: Retained for a minimum of five (5) years from the date of each transaction to satisfy financial record-keeping obligations.
• Communications & Support Records: Retained for three (3) years from the date of the last interaction, unless a longer period is required for ongoing dispute resolution.
• Marketing Consent Records: Retained for the period during which consent is active, plus a reasonable period thereafter to demonstrate compliance with consent obligations.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be attributed to any individual member. on5t conducts periodic reviews of retained data to ensure compliance with this retention schedule.

on5t respects your rights over your personal data. As an on5t member, you are entitled to exercise the following rights at any time by contacting our support team at [email protected]:

on5t will respond to all data rights requests within 30 days of receipt. Where a request is particularly complex or numerous requests have been received, we may extend this period by a further 30 days and will notify you accordingly. on5t does not charge a fee for exercising your rights in normal circumstances.

on5t's services are strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. Age verification is a mandatory step in the on5t registration process, and we reserve the right to request documentary evidence of age at any point.

If on5t discovers that personal data has been collected from an individual who was under 21 at the time of registration, we will immediately close the associated account, void any balances in accordance with our Terms and Conditions, and securely delete all related personal data as promptly as our legal obligations allow.

Parents and guardians in Pakistani households are encouraged to use parental control software and to regularly review devices shared with younger family members to prevent any inadvertent access to the on5t platform by minors.

on5t employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your browser or app and on5t's servers is encrypted using industry-standard SSL/TLS protocols.
• Encrypted Data Storage: Sensitive personal data — including identity documents and financial records — is stored in encrypted form using AES-256 or equivalent standards.
• Access Controls: Access to personal data within on5t is restricted on a strict need-to-know basis. Staff with access to personal data are subject to confidentiality obligations and receive regular data protection training.
• Two-Factor Authentication: Available for member accounts and mandatory for internal administrative access to systems containing personal data.
• Regular Security Audits: on5t conducts periodic penetration testing, vulnerability assessments, and security audits of its infrastructure.
• Incident Response: on5t maintains a documented data breach response plan. In the event of a security incident affecting your personal data, we will notify affected members and relevant authorities within the timeframes required by applicable law.

While on5t takes all reasonable precautions, no online platform can guarantee absolute security. You are responsible for maintaining the security of your own account credentials. If you suspect that your on5t account has been compromised, contact our support team immediately.

on5t operates as an international platform and may, in the course of providing its services, transfer your personal data to servers or service providers located outside Pakistan. Such transfers may occur when using third-party game studios, KYC verification providers, or cloud infrastructure providers whose data centres are located in other countries.

Where personal data is transferred internationally, on5t ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this Privacy Policy. These safeguards may include:

• Contractual data protection clauses incorporated into agreements with all international data processors.
• Transfers only to jurisdictions or providers that maintain adequate data protection standards as assessed by on5t.
• Additional technical security measures applied to data in transit across international boundaries.

By using the on5t platform, you acknowledge and consent to the transfer of your personal data in accordance with this section and the safeguards described herein.

on5t reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the on5t platform itself. When material changes are made, we will notify registered members by email and/or by displaying a prominent notice on the platform prior to the changes taking effect.

The effective date of the current version of this Privacy Policy is displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how on5t protects your personal data. Your continued use of the platform following any update constitutes acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way on5t handles your personal data, please do not hesitate to get in touch with our dedicated support team. We are available around the clock to assist players from Karachi, Lahore, Islamabad, Faisalabad, and across Pakistan.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available within your on5t account dashboard after logging in.
• Response Time: All privacy-related enquiries are acknowledged within 24 hours and resolved within 30 days.

For formal data rights requests — including access, rectification, erasure, or objection — please submit your request in writing to the email address above, clearly stating the nature of your request and providing sufficient information to verify your identity. on5t may need to confirm your identity before processing a data rights request to ensure your data is not disclosed to an unauthorised party.